Customer Success Specialist (Korean / Japan speaking)

Full Time

Job Description

If you are possessing with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!


Job Highlights:

  • Diversity & Multi racial culture
  • 13th month bonus provided
  • Relevant training and promotion opportunities provided


  • Language allowance
  • 13th Month bonus
  • Performance Bonus
  • Medical insurance ,dental & optical allowance
  • Attractive training and promotion
  • Diversity & multi racial culture


Job Responsibilities:

  • Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about client’s product and service
  • Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team


  • Fresh Graduates from all backgrounds are encouraged to apply
  • Fluent English; Near-native Korean (TOPIK 5 or 6) / Japanese (JLPT 1 or 2) is preferred in terms of verbal, written & comprehension
  • Flexible to work on shift rotation
  • Must be able to work In Penang

**ONLY shortlisted will be contact**


Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

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