Executive, Customer Relations

Tan Chong Group
Full Time

Job Description

  • Job Description:
    Manage temporary unit request from customer whose car in workshop more than 48 hours
  • Preparation of the car, uploading photos and do car allocation in the CRM system
  • Weekly preparation on the temp car status
  • Assist on all the marketing expenses and administration including preparation of PO, invoice and check the cheque/payment status with Finance
  • Preparation on the merchandize to be sent to customer once getting order from Shopee customer
  • Assist on administrative work required by Marketing Department
  • Assist on customer complaint escalate from different sources (i.e. call centre/email/customer tribunal

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