Travel Counselor

Holiday Tours & Travel Sdn Bhd
Full Time

Job Description

  • To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations,
    issue tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
  • To plan itineraries, make reservations, issue tickets for clients.
  • To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting
    to the Team Leader, Division Manager and Vice President.
  • To provide clients with visa information and submit the application.
  • To provide professional & up to date information on air fares & travel related matters to clients and
  • To follow up on customer complaints.
  • To ensure enquiries are handled/delivered on time.
  • To handle and resolve customer complaints.
  • To liaise, work closely, build rapport (team work) with colleagues, and assist our sales personnel, other
    departments and branches on reservation / ticketing matters.
  • To liaise and build rapport with airlines personnel, hoteliers and suppliers.
  • Recommend process improvements, attend training.
  • Provide on the job training for new team members.
  • To safeguard and not to disclose customer (personal and organisation) details and our company’s
    confidential information.
  • Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
  • To ensure that we have billed and chase for payment for outstanding invoices, no credit given to
    customer, friends or travel agents unless authorized (written) by Head of Department.
  • Any other duties at the discretion of the company.

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